Smith, Donna; Jacobson, Jenna; Rudkowski, Janice L. - In: Journal of Product & Brand Management 30 (2021) 6, pp. 834-853
Purpose: The practice of frontline employees articulating their brand voice and posting work-related content on social media has emerged; however, employee brand equity (EBE) research has yet to be linked to employees’ social media activity. This paper aims to take a methods-based approach to...