The construction industry suffers from fragmentation owing to the temporary nature of project execution and the specialisms incorporated into a project. Major construction industry clients, contractors and consultants were interviewed or sent questionnaires to elicit their views on performance...

Student loan servicers play a critical and underappreciated role in federal student oan programs. The federal government contracts out to servicers an array of many of the most critical functions related to student loan repayment, including account management, payment processing, and the...