Project groups are becoming a mainstay in today's work environment. This trend, coupled with globalization, has virtualized many teams, and has made communication among group members vital to project success. This study evaluates the impact of varying group size and social presence on...

Electronic customer relationship management (eCRM) has become the latest paradigm in the world of customer relationship management. Recent business surveys suggest that up to 50 per cent of such implementations do not yield measurable returns on investment. A secondary analysis of 13 case...

Marketing concepts and definitions have remained relatively unchanged until recently. Electronic customer relationship management (eCRM) has forced marketing managers to reevaluate how, when and to what extent they interact with their customers. This paper is focused on the role of specific...

Information Systems (IS) are increasingly being deployed across multiple departments, organizations, countries and world regions. Consequently, the quality of technical and non-technical integration of various IS modules is highly related to the tangible outcomes and, therefore, to the firm...