Abstract: The adoption of Information and Communication Technology (ICT) in Tertiary Institutions in Singapore are well advanced and modern teaching and learning practices with a high level of ICT use are being successfully integrated with elements of the traditional on-campus lectures and...

There is much evidence in the literature that small business growth has long been regarded as critically important for the economy and for employment growth. This paper focuses initially on an analysis of tbe impediments to business growth identified from the survey responses of small businesses...

Events have become an increasingly significant component of destination branding. Although events are thought to be important contributors to their host destination's brand, the most effective means by which to leverage them in order to build that brand are poorly understood. To explore the...

Small businesses play a significant role in the Australian economy, yet an increasing number of them are home based and relatively small operations. These home based businesses, (HBBs) actually account for some 67% of the small business sector in Australia. Due to their large number, they are a...

Home based businesses have become an important part of the business scene and make effective economic contribution to their region. Governments at all levels are beginning to recognise their contribution to diversity, especially in large suburban areas lacking in any commercial activity. This...

Students’ attitudes and behavioural outcomes are of important concern to the education providers. This study examined how student perceptions in regards to the stress attitude, study behaviour, relationship with education provider, and overall attitude would vary over time as students progress...

The conduct of customer and visitor satisfaction studies is the key to understanding if individual expectation and satisfaction levels are being adequately met in both the competitive and the public goods markets. In leisure markets generally and especially those involving free public goods,...

The last decade has seen increasing diversity in the Australian tertiary scene, characterised by competition in domestic and global markets. Universities are attempting to extricate themselves from the rigidity of intense regulation to enable the growth of a diverse range of strategies, from the...

ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...