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Toward a mandatory public e-services in Jordan

Alabdallat, Wesam Ibrahaim Mohammad - In: Cogent business & management 7 (2020) 1, pp. 1-18

Jordan can provide mandatory e-services to citizens. It sought to review the recent reality of the e-services provided to … receivers especially among citizens by the governmental departments in Jordan. Moreover, it seeks to identify the obstacles that … role of citizen’s satisfaction as well as the potential obstacles that may influence the adoption rate of e-services and …

Persistent link: https://www.econbiz.de/10012624703

Drivers of e-government citizen satisfaction and adoption : the case of Jordan

Al-Ma'aitah, Mohammad - In: International journal of e-business research : an … 15 (2019) 4, pp. 40-55

Persistent link: https://www.econbiz.de/10012135049

Online service quality of state organizations : a study of online services of Ghana revenue authority

Tetteh, Joseph Emmanuel; Haizel-Commeh, John; … - In: Journal of internet commerce 22 (2023) 4, pp. 538-566

Persistent link: https://www.econbiz.de/10014372862

Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust

Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111

Persistent link: https://www.econbiz.de/10011460105

Use of e-government services : the role of trust

Mpinganjira, Mercy - In: International journal of emerging markets 10 (2015) 4, pp. 622-633

Persistent link: https://www.econbiz.de/10011489333

Are U.K. citizens satisfied with e-government services? Identifying and testing antecedents of satisfaction

Weerakkody, Vishanth; Irani, Zahir; Lee, Habin; Hindi, … - In: Information systems management 33 (2016) 4, pp. 331-343

Persistent link: https://www.econbiz.de/10011633810

The development of service quality dimensions for internet service providers : retaining customers of different usage patterns

Thaichon, Paramaporn; Lobo, Antonio; Prentice, Catherine; … - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1047-1058

Persistent link: https://www.econbiz.de/10010437660

The role of trust for citizens' adoption of public e-services

Distel, Bettina; Koelmann, Holger; Schmolke, Florian; … - In: Trust and communication : findings and implications of …, (pp. 163-184). 2021

Persistent link: https://www.econbiz.de/10012592603

E-government and citizen satisfaction in Jordan : EGOVSAT testing using SEM approach

Nawafleh, Sahem - In: International journal of productivity and quality … 34 (2021) 1, pp. 20-32

Persistent link: https://www.econbiz.de/10012696535

Study on e-government services quality : the integration of online and offline services

Fan, Jing; Yang, Wenting - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 693-718

Purpose: E-Government, as a new bond linking the government and the public, has gradually become the focus of innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users. Design/methodology/approach: From the aspects of online...

Persistent link: https://www.econbiz.de/10011914554