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HR excellence enablers and results : developing a scale for assessing key internal and external HR stakeholders' perceptions

Ghlichlee, Behrooz - In: Management research review 47 (2024) 6, pp. 964-983

Persistent link: https://www.econbiz.de/10014537132

Frontline employees’ engagement and business performance : the mediating role of customer-oriented behaviors

Ghlichlee, Behrooz; Bayat, Fatima - In: Management Research Review 44 (2020) 2, pp. 290-317

Purpose: Within the retail banking sector, the customer-centric business model has become an important and new business trend in recent years. The enhancement of the frontline service employees’ engagement and their customer-oriented behaviors are among the key factors affecting business...

Persistent link: https://www.econbiz.de/10012279460

Servant leadership and knowledge employee performance : the mediating role of employee innovative behavior in knowledge-based firms

Ghlichlee, Behrooz; Larijani, Mohsen Motaghed - In: Leadership & organization development journal 45 (2024) 3, pp. 544-558

Persistent link: https://www.econbiz.de/10015050690

Knowledge-enhancing HR practices and sustainable competitive advantage : the mediating role of intellectual capital in knowledge-based firms

Ghlichlee, Behrooz; Mohammadkhani, Elnaz; Hatami, Amir - In: Journal of intellectual capital 25 (2024) 2/3, pp. 275-296

Persistent link: https://www.econbiz.de/10015056416

Knowledge-oriented leadership and business performance : the mediating role of intellectual capital and sustainable competitive advantage in the knowledge-intensive service industry

Ghlichlee, Behrooz; Bayat, Fatemeh; Hatami, Amir - In: Journal of intellectual capital 26 (2025) 1, pp. 152-173

Persistent link: https://www.econbiz.de/10015419949