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Drivers of satisfaction and usage continuance in e-grocery retailing : a collaborative design supported perspective

Kumar, Amresh; Sikdar, Pallab; Gupta, Manali; Singh, … - In: Journal of research in interactive marketing : … 17 (2023) 2, pp. 176-194

Persistent link: https://www.econbiz.de/10014313198

The impact of e-retail usage on relative retail patronage formation

Yokoyama, Narimasa; Azuma, Nobukazu; Kim, Woonho - In: International journal of retail and distribution management 51 (2023) 13, pp. 16-32

Persistent link: https://www.econbiz.de/10014484183

The impact of digital transformation on the retailing value chain

Reinartz, Werner J.; Schauerte, Nico; Imschloß, Monika - In: International journal of research in marketing : IJRM ; … 36 (2019) 3, pp. 350-366

Persistent link: https://www.econbiz.de/10012134256

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

Persistent link: https://www.econbiz.de/10012168816

Customer relationship management and the impact of e-coupons on B2C retail markets

Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231

Persistent link: https://www.econbiz.de/10012037773

Online retail experience and customer satisfaction : the mediating role of last mile delivery

Vakulenko, Yulia; Shams, Poja; Hellström, Daniel; … - In: The international review of retail, distribution and … 29 (2019) 3, pp. 306-320

Persistent link: https://www.econbiz.de/10012209282

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Loyalty programs in e-commerce and their perception by the young adult internet population

Tahal, Radek - In: Central European business review : CEBR 3 (2014) 2, pp. 7-13

Persistent link: https://www.econbiz.de/10010408384

Analysis of consideration of security parameters by vendors on trust and customer satisfaction in E-commerce

Hamidi, Hodjat; Moradi, Saba - In: Journal of global information management : an official … 25 (2017) 4, pp. 32-45

Persistent link: https://www.econbiz.de/10011764259