Problem Definition and Relevance: Characterized by time-varying arrivals, multi-stage service, and multi-class patient population, emergency rooms (ERs) are complex healthcare delivery systems, where optimizing the staffing levels of physicians is a challenge. In collaboration with Mayo Clinic,...

We present a novel framework to characterize the probability that an offered appointment with k-days' access delay will be booked and subsequently attended by a patient. We refer to this probability as the "probability of realization'" of an offered appointment, and demonstrate how empirical...

Templating strategies specify policies on capacity allocation and appointment booking, which are central to patient access management in outpatient specialty practices (SPs). In the widely-implemented partitioned templating strategy, appointment capacity is allocated exclusively to each patient...