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Numerical or verbal Information : the effect of comparative information in social comparison on prosocial behavior

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Longing for the past and embracing the new : does nostalgia increase new product adoption?

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Is cash perceived as more valuable than digital money? : the mediating effect of psychological ownership and psychological distance

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Analysis on the impact of technological innovation on tourism development : the case of Yangtze River Delta Urban Agglomeration in China

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How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels

Chen, Li-Wei; Hsieh, JJ Po-An; Rai, Arun; Xu, Sean Xin - 2021

To attain customer satisfaction, service firms invest significant resources to implement customer relationship management (CRM) systems to support internal customer service (CS) employees who provide service to external customers in both face-to-face and virtual channels. How CS employees apply...

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Digital platforms and entrepreneurial support : a field experiment in online mentoring

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How does employee infusion use of CRM systems drive customer satisfaction? : mechanism differences between face-to-face and virtual channels

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Are we accelerating equity investment into impact-oriented ventures?

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How does intelligent system knowledge empowerment yield payoffs? : uncovering the adaptation mechanisms and contingency role of work experience

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