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Development of a citizen participation public service innovation model based on smart governance

Hong, Soon Goo; Lee, Donhee - In: Service business 17 (2023) 3, pp. 669-694

Persistent link: https://www.econbiz.de/10014333853

Medical error reduction : the effect of employee satisfaction with organizational support

Lee, Donhee; Lee, Sang M.; Schniederjans, Marc J. - In: The service industries journal 31 (2011) 7/8, pp. 1311-1325

Persistent link: https://www.econbiz.de/10009154353

The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty

Lee, Sang M.; Lee, Donhee; Kang, Chang-yuil - In: The service industries journal 32 (2012) 1/2, pp. 17-36

Persistent link: https://www.econbiz.de/10009427716

Supply chain innovation and organizational performance in the healthcare industry

Lee, Sang M.; Lee, Donhee; Schniederjans, Marc J. - In: International journal of operations & production … 31 (2011) 11, pp. 1193-1214

Persistent link: https://www.econbiz.de/10009407595

Health-care quality management using the MBHCP excellence model

Lee, Sang M.; Lee, Donhee; Olson, David L. - In: Total quality management & business excellence : an … 24 (2013) 2, pp. 119-137

Persistent link: https://www.econbiz.de/10009723449

The quality management ecosystem for predictive maintenance in the Industry 4.0 era

Lee, Sang M.; Lee, Donhee; Kim, Youn Sung - In: International journal of quality innovation 5 (2019) 4, pp. 1-11

The Industry 4.0 era requires new quality management systems due to the ever increasing complexity of the global business environment and the advent of advanced digital technologies. This study presents new ideas for predictive quality management based on an extensive review of the literature on...

Persistent link: https://www.econbiz.de/10012210732