Purpose: The purpose of this study is to propose a set of design recommendations for crowdsourcing platforms with a focus on user engagement. A sample of New Zealand (NZ) cultural heritage institutions (CHIs) crowdsourcing platforms were assessed, with the aim of offering insights into how they...

Purpose: While memory institutions' use of social media has proliferated, research and scholarly literature on risks, resulting from social media use, memory institutions' social media risk-aware culture and, in particular, social media risk management remains scant. This study addresses this...

Purpose: Among the current discourses around social media risk management (SMRM) is whether institutions perceive social media (SM) as more of an opportunity to be embraced and regulated, or a risk to be avoided or mitigated, how this is reflected in their policies and how institutional stance...

Purpose: The relatively under-documented “dark side” of participatory activities facilitated by memory institutions through social media is examined in this study. The purpose of this paper is to investigate the risks and perception of risks resulting from using social media for public...

Purpose Researchers in information studies have examined fictional depictions of libraries in various mediums because these images can reflect and influence real-life experiences and attitudes. Video games, despite being relatively overlooked, are increasingly culturally relevant and can...

Purpose This research examines the ways in which museums have utilised their Facebook platforms to communicate about climate and environmental-related challenges. The aim is to offer a snapshot of the phenomenon of museums as contributors to communicating climate-related topics and climate...

Purpose This study aims to examine the imagining of libraries and the depiction of library services in contemporary science fiction novels. Analyses of libraries in contemporary science fiction may reveal expectations of libraries and the roles they play in future societies. These may, in turn,...

Purpose – This study aims to explore how metadata have been applied in GLAM (galleries, libraries, archives and museums) institutions in New Zealand (NZ) and to analyse its overall quality with the interoperability of the metadata element set especially in mind. Design/methodology/approach –...

The recent unprecedented growth of information in digital form advocates the need for better ways to interact with this vast amount of richly‐conveyed information. This paper reviews and analyses the design considerations of an advanced information environment for users to interact in novel...

Providing enhanced access and added value to electronic documents (e‐documents) will require interfaces that effectively mediate between the information seeking needs of the users and the information that the e‐document has to offer. A proposed information environment (PIE) to support...