Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; … - In: Journal of Service Management 29 (2018) 5, pp. 809-833
Purpose: The purpose of this paper is to analyze the history and future of service operations, with the goal to identify key theoretical and technological advances, as well as fundamental themes that can help to imagine the future of service operations in 2050. Design/methodology/approach: A...
