Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Design/methodology/approach: This study is based on a mixed method research approach, which employed two interviews with...

Purpose – To provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems. Design/methodology/approach – The starting point of the analysis is “The ISO survey of ISO 9000 and ISO 14001...

Purpose – The purpose of this paper is to present the results of a research for developing a standard to implement a process management system in a whole supply chain. Design/methodology/approach – To gain this aim, the research has been developed in two parts. The quality management part...

Purpose – The purpose of this paper is to investigate whether investment in a quality system leads to process management. Do firms that have invested in documenting their processes in a quality system also manage their processes? Design/methodology/approach – The research question is...

Purpose – The purpose of this paper is to examine the rationale for establishing a quality management system (QMS) by obtaining ISO 9001:2000 certification in a not for profit small to medium enterprise (SME) in the UK. The rationale for choosing this approach over others to achieve...

Purpose – The purpose of this paper is to study the implementation of ISO 9001:2000 in the public sector, using data obtained from a small‐scale and service‐oriented economy – i.e. Macao SAR, the People's Republic of China. Design/methodology/approach – Based on a literature review on...

Purpose – The purpose of this paper is to examine the means by which one UK local authority obtained certification of its Bereavement Service against ISO9001, ISO14001, and ISO27001. It aims to explain the processes that were followed, highlight the problems that were encountered, and show how...

Purpose – The objectives of this study were to investigate the degree to which quality initiatives, including quality standards, have been adopted in Irish organisations and to provide comparisons with survey results of surveys in 1995/1996. Design/methodology/approach – A national survey...

Purpose – To test the strength of the relationship between motivation for seeking ISO 9000 certification, quality culture, management responsibility, and the perceived benefits derived from ISO 9000 certification. Design/methodology/approach – The research involved the development and...

Purpose – The purpose of this conceptual paper is to examine the fit between values underpinning the ISO 9000 standard and selected managerial and organisational factors. Design/methodology/approach – The study is a conceptual one relying on the literature on the selected strategic factors...