Purpose: This study aims to examine publications of supply chain management (SCM) researchers from across the world and maps the leadership role of authors and institutions based on how prolific they are in publishing and on network measures of centrality while accounting for the quality of the...

Purpose – The purpose of this paper is to provide managers of multinational companies and researchers with a framework for investigating and effectively managing organizational factors and supply‐chain networks in lieu of conditions prevalent in developing countries....

Assesses institutional and individual research productivity in the area of international operations management (IOM) by reviewing publications in 21 leading operations management (OM) journals over the 12‐year period from 1986 through 1997. Also assesses the IOM research output of the journals...

In an intensely competitive global marketplace reshaped by the opening of new markets, the study of international operations strategy (IOS) is becoming increasingly important. This paper undertakes a comprehensive review of the IOS literature from 31 well‐regarded operations management and...

It is not sufficient for firms to deliver products that have technical excellence. Products should be easy to use and fit in with the work practices, activities and context of the consumer. Product usability is now recognized as a critical dimension of product quality. Product usability is...

Customer waiting is regarded as one of the most critical aspects of service quality. Research has suggested various approaches to reduce the negative impact of waiting. This article investigates the waiting time performance of alternative service process designs that consist of two operations,...

Purpose – The purpose of this paper is to examine empirically the dimension of personal touch and its elements of individual attention, helpfulness, courtesy, and promptness as determinants of customer satisfaction for passenger airlines. Design/methodology/approach – Survey data from 437...

The concept of flexibility in computer integrated manufacturing is introduced. A production control hierarchy is developed as an evolutionary method towards computer integrated flexible manufacturing (CIFM). A strategically comprehensive implementation model is presented. The components of CIFM...