“quality” in this study is a composite construct of product quality, manufacturing workmanship, design and engineering quality …, and vendor quality. This study was based on empirical data collected from 165 manufacturing firms in three industry groups …Examines the impact of the intensity level of Just‐in‐time (JIT) on quality. The intensity level of JIT is …

might be avoided by applying a service quality model to manufacturing. Examines the differences between service and …Suggests that, in many cases, where formerly excellent manufacturing companies have suffered a decline in their … manufacturing operations and highlights the difficulties which manufacturing companies have in being close to their customers …

The key to increasing productivity in the manufacturing sector does not lie solely in high technology, but also in an … statistical quality control being the most typical and best known. Some aspects of attaining proficiency in the statistical …

Reports on how one company transformed its performance over a period of nine years by its use of quality costing and … quality control techniques. Concentrates mainly on the company′s evaluation of warranty costs and on the implementation of a … manufacturing resource planning programme.  …

Since 1987, 17 businesses have won the US Baldrige Quality Award, established to promote awareness of quality … respect to the quality‐performance relationship has shown a positive relationship between quality improvement and financial or … Award winners have coincided with the implementation of quality improvement programmes, these improvements have not always …

the process of implementing total quality management in the US Department of Defense and discusses the implications of …

Quality is another name for customer satisfaction and the USA cannot afford to ignore its importance. Education and … quality training and suggests the keys to implementing a quality training programme. Covers why quality training is necessary … key requirements of a quality training programme along with Cocheu’s models of improvement strategy and training phases …