This paper presents a knowledge-based approach for capturing data and rationale, so that the experience and insights gained while pursuing a major project or endeavor can be utilized when pursuing future endeavors of a similar nature. The proposed approach, embodied in a concept demonstration...

Ecodesign offers significant potential to reduce the environmental impacts of products. Whilst some integration of environmental considerations into design occurs in progressive companies when engineering the product, this only represents a small share of the possible design interventions to...

In the ‘knowledge economy’, knowledge-intensive business services (KIBS) are a key driver for innovation and competitiveness. The internationalization of these businesses raises challenges given their specificities such as knowledge intensity, the importance of customer interaction and...

Purpose The purpose of this study was to identify specific enablers intrinsic to integrated project delivery (IPD) that can be adapted into the conventional project delivery (CPD) approach to enhance the quality of design documentation produced under the CPD within the Ghanaian construction...

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service...

Die Digitalisierung prägt das Umfeld von Unternehmen vor allem durch neue technologische Entwicklungen in der Erfassung und Speicherung großer Datenmengen – auch bekannt als Big Data. Dies ermöglicht Unternehmen, datenbasierte Services zu entwickeln und somit ihr bestehendes...

In der digitalen Wirtschaft finden sekündlich mannigfaltige digitale Interaktionen zwischen Anbietern und ihren Kunden statt. Sie entscheiden über die Auswahl von Produkten und Dienstleistungen und werden daher für Unternehmen zu einem wesentlichen Erfolgsfaktor. Trotzdem fehlt es bislang in...

Nowadays, IT operations devolve many tasks in IT services to internal customers (i.e., IT self-service). The rationale for this service task devolvement is often to reduce the IT personnel’s workload. However, prior research has shown that IT operations often fail to achieve this goal....