Purpose: The paper aims to identify causality amongst small and medium enterprises' (SMEs') performance indicators, propose an integrated index of business performance and quality practices and investigate the effect of quality management system (QMS) on business performance....

Introduction to supply chain management and multimodal logistics -- Supply chain complexity -- Supply chain strategy -- Implementing supply chain strategies -- Multi-modal transportation -- Management of logistics systems and operations

"This book provides concepts of global logistics and describes how it varies with domestics logistics. It also examines the concept of INCO (International commercial terms) and its relevance with logistics decisions"--