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An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

Strategic reflexivity in the hotel industry : a value-based analysis

Thrassou, Alkis; Vrontis, Demetris; Bresciani, Stefano - In: World review of entrepreneurship, management and … 10 (2014) 2/3, pp. 352-371

Persistent link: https://www.econbiz.de/10010393464

Determinants of performance in the hotel industry : an empirical analysis of Italy

Bresciani, Stefano; Thrassou, Alkis; Vrontis, Demetris - In: Global business & economics review 17 (2015) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10011337179

Quality and technology-based management initiatives within a hospital environment : benchmarking case study

Smith, Alan D. - In: International journal of procurement management 6 (2013) 6, pp. 621-648

Persistent link: https://www.econbiz.de/10010481405

Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development

Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504

Persistent link: https://www.econbiz.de/10010127364

Influence of critical success factors of total quality management on financial and non-financial performance of hospitality industry : an empirical study

Nair, Girish Karunakaran; Choudhary, Nidhi - In: International journal of productivity and quality … 17 (2016) 4, pp. 409-436

Persistent link: https://www.econbiz.de/10011588115

Factors influencing the choice of a quality certification in the Spanish hospitality industry

Djofack, Sidonie; Camacho Robledo, Marco Antonio - In: Quality management journal : QMJ 28 (2021) 3, pp. 145-155

Persistent link: https://www.econbiz.de/10012584870

The role of human resource management in service quality improvement of hotel businesses

Greasidou, Maria; Valachis, Ioannis - In: Enlightening tourism : ET ; a pathmaking journal 12 (2022), pp. 105-135

Persistent link: https://www.econbiz.de/10013466055

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Iran)

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

Persistent link: https://www.econbiz.de/10010389953

Combined analysis of service expectations and perceptions in lodging industry through quality function deployment

Kurtulmuşiğlu, Feride Bahar; Pakdil, Fatma - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1393-1413

Persistent link: https://www.econbiz.de/10011781640