Presents some techniques developed by Telecom New Zealand where first the component factors that most influence the overall satisfaction rating of Telecom’s service are found. Second, these components are quantified and the improvement required for each component to meet overall excellence...

This study was conducted on irrigated and dryland wheat fields in Canterbury in the 2007–2008 harvest year based on an extensive process of data collection involving a questionnaire and interviews. Total energy consumption in wheat production was estimated at 22,566 MJ/ha. On average,...

An ANN (artificial neural network) approach was used to model the fuel consumption of wheat production. This study was conducted over 35,300 ha of irrigated and dry land wheat fields in Canterbury in the 2007–2008 harvest year. From an extensive data collection involving 40 farms, the total...

Purpose – The purpose of this paper is to investigate the organizational change taking place within New Zealand water utilities as a result of implementing Total Quality Management (TQM) models (i.e. TQM experts’ teachings, ISO 9000 standards, and quality awards). Implementation was intended...

Access to three years of annual reports and bank credit managers' assessments for 63 small businesses in New Zealand provides a strong basis to evaluate and to predict whether small businesses are likely to fail. Indicators of company failure are important, even crucial, to those who provide...