Purpose – The aim of this paper is to investigate whether technological developments can be used in call centre environments to build trust and hence lasting customer relationships beyond the usual focus on efficiency gains through automation. Design/methodology/approach – Draws upon depth...

In spite of its infinite expectation value, the St. Petersburg game is not only a gamble without supply in the real world, but also one without demand at apparently very reasonable asking prices. We offer a rationalizing explanation of why the St. Petersburg bargain is unattractive on both sides...

Many thousands of business related pages have been established on the World Wide Web (The Web) in the last five years. Some of the organisations that have published such pages have seen the Web as a medium of massive potential in the future. Despite this, actual direct sales from the web are...

The vineyards of the United Kingdom are small, few in number and struggling against a mass of foreign imports. In order to survive, the owners need a market that does not put them in direct competition with these imports. The thousands of tourists that visit rural areas of the UK could...

In spite of its infinite expectation value, the St. Petersburg game is not only a gamble without supply in the real world, but also one without demand at apparently very reasonable asking prices. We offer a rationalizing explanation of why the St. Petersburg bargain is unattractive on both sides...