Purpose – The purpose of this paper is to summarise the four phases of the action learning processes that Centre for Facilities Management have undertaken with a major central government department. Design/methodology/approach – Action research. The researchers have been imbedded in the...

Purpose – To develop a performance measurement system (PMS) in the application of supplier relationship management operated under a supply chain benchmarking framework. Acting as a monitoring tool for evaluating the performance of maintenance logistics providers against the defined performance...

Supply chain management is likely to play an important role in the digital economy. In this paper, we first describe major issues in traditional supply chain management. Next, we focus our attention on the supply chain issues of visibility, supplier relationships, distribution and pricing,...