Purpose – The steel industry is a capital‐intensive industry and equipment utilisation as effectively as possible is of high priority. One of the key difficulties in the steel industry is the need to synchronise several processes to create a flow through every machine and plant. This paper...

Purpose – The purpose of this article is to propose a common framework for the empirical analysis of supply chain performance measurement systems used in different supply chain contexts. Design/methodology/approach – This is a conceptual paper, which includes an extensive literature review...

Purpose – This paper aims to understand the evolutionary paths of performance measurement (PM) from the 1980s to the present. Design/methodology/approach – The paper is a narrative review. The sources of literature reviewed are from diverse academic disciplines (e.g. operations management,...

Total quality management (TQM) is often considered a vital antecedent of a firm's performance. However, not much is known about the mechanism through which TQM helps organizations to create this performance. The incorporation of organizational learning capability in the goals and objectives of...

Purpose – The purpose of this paper is to investigate the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and evaluates the impact of ISO 9000, and company size on its implementation. Design/methodology/approach – A framework, comprised of...

Purpose – The paper aims to review the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments...

After the successful launch of the Malcolm Baldrige National Quality Award (MBNQA) and European Quality Award (EQA), the governing authorities of many other countries have begun establishing their own national quality award (NQA) programs. Most NQA models are based on the MBNQA and EQA. Other...

Il tema della qualità ha riscosso negli ultimi anni un'attenzione sempre crescente da parte delle aziende, ponendosi come fronte di intervento delle politiche aziendali necessario per sostenere gli attuali livelli della competizione. In realtà, l'interesse verso la qualità è sempre stato...

The study aimed to examine the TQM role in the organizational change and development of Taif University; to answer the following questions: What is TQM role in organizational change and development of Taif University? Are there any statistical significant differences due to the age, gender,...

Nel caso del turismo la qualità non rappresenta solamente un elemento costituente dell’offerta di prodotto o del sistema di produzione ma assume una forte valenza commerciale, permettendo di completare e rafforzare la strategia di marketing dell’impresa In the case of tourism, quality is...