Purpose: The ability to measure and assess “quality” is essential in building and maintaining a safe and effective transportation system. Attaining acceptable quality outcomes in transportation projects has been a reoccurring problem at both the federal and state levels, at least partially,...

"Jeff took a deep breath to calm down. He was about to stand in front of the employees of the Happy Face Toy Company's faltering Cleveland factory. As the new CEO, he'd been advised to close this factory as soon as possible, but he wanted to see it first. "How hard could this be?" he wondered,...

Recent studies have shown that the processing speed of employees in service-based queueing systems is impacted by various behavioral factors. Limited analytical work, however, has been done to investigate how these behavioral factors affect the overall performance of different queueing system...

"When you put learning at the center of everything you do, you'll grow your career, boost your leadership skills, enrich your relationships, and increase your joy and fulfillment in life. But even for people who are naturally curious and interested in solving problems, being an effective...

This paper focuses on the management of red blood cells (RBCs) by a large medical center within a regional blood exchange network. We provide both a theoretical and managerial contribution to the periodic-review fixed lifetime perishable inventory literature by considering multiple independent...