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72
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71
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68
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66
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60
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58
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57
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56
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54
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53
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53
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53
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53
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52
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51
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51
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50
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Mittal, Vikas
50
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47
Winter-Ebmer, Rudolf
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10
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date (oldest first)
1
Evaluation of fresh food logistics service quality using online customer reviews
Chen, Shan
;
Wang, Yibing
;
Han, Shuihua
;
Lim, Ming Kim
- In:
International journal of logistics : research and …
26
(
2023
)
8
,
pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
Saved in:
2
Applying a bilingual model to mine e-commerce satisfaction sentiment
Yan, Gongjun
;
He, Wu
;
Shi, Hui
;
Rawat, Danda B.
- In:
Journal of management analytics
1
(
2014
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10011729840
Saved in:
3
Behind the ratings :
text
mining of restaurant customers' online reviews
Jia, Susan
- In:
International journal of market research : JMRS ; the …
60
(
2018
)
6
,
pp. 561-572
Persistent link: https://www.econbiz.de/10011980251
Saved in:
4
Exploring healthcare/health-product ecommerce satisfaction : a
text
mining and machine learning application
Chatterjee, Swagato
;
Goyal, Divesh
;
Prakash, Atul
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 815-825
Persistent link: https://www.econbiz.de/10012545019
Saved in:
5
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a
text
mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
6
Determining banking service attributes from online reviews :
text
mining and sentiment analysis
Mittal, Divya
;
Agrawal, Shiv Ratan
- In:
International journal of bank marketing
40
(
2022
)
3
,
pp. 558-577
Persistent link: https://www.econbiz.de/10013396370
Saved in:
7
Ecological hotels' customer satisfaction through
text
mining of online reviews : a case of Ecuador hotels
Brito, Yahaira Lisbeth Moreno
;
Ban, Hyun-Jeong
;
Kim, …
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1532-1552
Persistent link: https://www.econbiz.de/10015052972
Saved in:
8
Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
9
Satisfaction and dissatisfaction in online auctions : an empirical analysis
Huang, Xiaowen
;
Finch, Byron J.
- In:
International journal of quality & reliability management
27
(
2010
)
8
,
pp. 878-892
Persistent link: https://www.econbiz.de/10008749012
Saved in:
10
Discovering opinions from customers' unstructured textual reviews written in different natural languages
Žižka, Jan
;
Dařena, František
- In:
E-marketing in developed and developing countries : …
,
(pp. 137-159)
.
2013
Persistent link: https://www.econbiz.de/10009775768
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