Similar Search Results

Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: Total quality management & business excellence 34 (2023) 13/14, pp. 1896-1919

Persistent link: https://www.econbiz.de/10014369734

Exploring the symmetric and asymmetric effects of mobile wallet service experience on brand loyalty in India : evidence from SEM and fsQCA

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: Journal of financial services marketing 29 (2024) 4, pp. 1524-1541

Persistent link: https://www.econbiz.de/10015192551

Evaluating mobile wallet acceptance factors using best worst method

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: International journal of process management and … 13 (2023) 4, pp. 449-469

Persistent link: https://www.econbiz.de/10014314009

Mobile wallets : theoretical and empirical analysis

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: Global business review 25 (2024) 2_suppl, pp. 211S-228S

Persistent link: https://www.econbiz.de/10014634291

Assessing inhibitors to adoption of m-wallet : a BWM approach

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: International journal of business excellence : IJBEX 32 (2024) 4, pp. 433-455

Persistent link: https://www.econbiz.de/10015061348

Ranking mobile wallet service providers using fuzzy multi-criteria decision-making approach

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: International journal of e-business research : an … 17 (2021) 4, pp. 19-39

Persistent link: https://www.econbiz.de/10013209311

A novel framework for understanding the interplay between the mobile wallet service quality dimensions and loyalty intention

Kapoor, Ashwarya; Sindwani, Rajiv; Goel, Manisha - In: The TQM journal : the international review of … 37 (2025) 6, pp. 1716-1741

Persistent link: https://www.econbiz.de/10015418201

The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking

Sindwani, Rajiv; Goel, Manisha - In: International Journal of E-Services and Mobile … 8 (2016) 2, pp. 54-70

The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...

Persistent link: https://www.econbiz.de/10012044714

A study of female consumer buying behaviour towards organic personal care product

Sharma, Minakshi; Goel, Manisha; Sindwani, Rajiv - In: International journal of business and globalisation : IJBG 38 (2024) 2, pp. 218-232

Persistent link: https://www.econbiz.de/10015386865

Identifying and prioritising MOOC attrition reasons using best worst method

Chopra, Neeraj; Sindwani, Rajiv; Goel, Manisha; Nigam, … - In: International journal of business and globalisation : IJBG 38 (2024) 4, pp. 481-496

Persistent link: https://www.econbiz.de/10015393954