Peker, Serhat; Kocyigit, Altan; Eren, P. Erhan - In: Marketing Intelligence & Planning 35 (2017) 4, pp. 544-559
Purpose The purpose of this paper is to propose a new RFM model called length, recency, frequency, monetary and periodicity (LRFMP) for classifying customers in the grocery retail industry; and to identify different customer segments in this industry based on the proposed model....