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A study of customer care and satisfaction towards hotel service quality

Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172

Persistent link: https://www.econbiz.de/10010396379

Hotel customer retention : a study of customers' perspectives in an emerging market

Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36

Persistent link: https://www.econbiz.de/10014309047

The role of cultural differences in customer retention : evidence from the high-contact service industry

Fam, Kim-Shyan; Boon Liat Cheng; Cham, Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288

Persistent link: https://www.econbiz.de/10014230003

Customer accounting and marketing performance measures usage in the hotel industry in the USA

Cengiz, Emre; Oduncuoglu, Funda; Köseoglu, Mehmet Ali - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 4-25

Persistent link: https://www.econbiz.de/10012513377

Measuring service quality perceptions of customers in the hotel industry of Pakistan

Malik, Shahab Alam; Akhtar, Farheen; Raziq, Muhammad Mustafa - In: Total quality management & business excellence 31 (2020) 3, pp. 263-278

Persistent link: https://www.econbiz.de/10012256595

Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910

The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry

Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...

Persistent link: https://www.econbiz.de/10012174845

Studying the effect of perceived service quality on repurchase intention : evidence from hotels in Mashhad, Iran

Ahadmotlaghi, Ehsan; Moghaddam, Mohammad Ali Nakhaei - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 905-911

Persistent link: https://www.econbiz.de/10011764081

The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

Cheng Boon Liat; Mansori, Shaheen; Cham, Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326

Persistent link: https://www.econbiz.de/10010396183

Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea

Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605

Persistent link: https://www.econbiz.de/10011754045