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Do all complain the same? : examining the role of luxury hotels reviewer attributes using text mining

Ali, Aafreen; Chittiprolu, Vinay; Rongala, Sourya; … - 2024

Persistent link: https://www.econbiz.de/10015159127

Heritage hotels and customer experience: a text mining analysis of online reviews

Chittiprolu, Vinay; Samala, Nagaraj; Bellamkonda, Raja … - In: International Journal of Culture, Tourism and … 15 (2021) 2, pp. 131-156

Purpose In business, online reviews have an economic impact on firm performance. Customers’ data in the form of online reviews was used to understand the appreciation and service complaints written by previous customers. The study is an analysis of the online reviews written by the customers...

Persistent link: https://www.econbiz.de/10014768415

Higher expectations of passengers do really sense : development and validation a multiple scale-FliQual for air transport service quality

Mahapatra, Subas Chandra; Bellamkonda, Raja Shekhar - In: Journal of retailing and consumer services 70 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014240283

E-service quality : a study of online shoppers in India

Kandulapati, Suresh; Bellamkonda, Raja Shekhar - In: American journal of business : applying research to … 29 (2014) 2, pp. 178-188

Persistent link: https://www.econbiz.de/10010392800

RAILQUAL : a multiple item scale for evluating railway passenger service quality and satisfaction

Maruvada, Devi Prasad; Bellamkonda, Raja Shekhar - In: International journal of services and operations management 27 (2017) 2, pp. 145-166

Persistent link: https://www.econbiz.de/10011757078

The effects of service quality on student loyalty : the mediating role of student satisfaction

Annamdevula, Subrahmanyam; Bellamkonda, Raja Shekhar - In: Journal of modelling in management 11 (2016) 2, pp. 446-462

Persistent link: https://www.econbiz.de/10011529498

Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities : development of HiEduQual

Annamdevula, Subrahmanyam; Bellamkonda, Raja Shekhar - In: Journal of modelling in management 11 (2016) 2, pp. 488-517

Persistent link: https://www.econbiz.de/10011529513

Longitudinal analysis versus cross-sectional analysis in assessing the factors influencing shoppers' impulse purchase behavior : do the store ambience and salesperson interactions really matter?

Katakam, Bharath Shashanka; Bhukya, Ramulu; … - In: Journal of retailing and consumer services 61 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012581927

The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis

Chepur, Jyothi; Bellamkonda, Raja Shekhar - In: International journal of electronic customer … 13 (2022) 4, pp. 357-387

Persistent link: https://www.econbiz.de/10014309491

Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities : Development of HiEduQual

Annamdevula, Subrahmanyam; Bellamkonda, Raja Shekhar - In: Journal of Modelling in Management 11 (2016) 2, pp. 488-517

Purpose This paper attempts to develop and validate a service quality instrument called HiEduQual to measure the perceived service quality of students in higher education institutions. This paper aims to propose a structural model by examining the theoretical and empirical evidences on the...

Persistent link: https://www.econbiz.de/10014881623