Over the past few years, firms around the world have implemented customer relationship management (CRM) systems to have a “end-to-end” integrated systems. While Millions of dollars are being spent on software, hardware and CRM personnel. In spite of investment in “CRM”, uses are still...

Manuscript type: Research paper. Research aims: This paper aims to investigate what factors influence the intention of small and medium enterprises (SMEs) in Saudi Arabia to adopt the electronic data interchange (EDI). Design/Methodology/Approach: A survey involving 269 SMEs in Saudi Arabia was...

Despite the fact that researchers in information systems (IS) have given a focus in understanding the users’ adoption of information technology (IT), they put a minimal focus upon individual user’s adoption of IT. This research intends to fill this gap. Therefore, the aim of this research is...

Purpose – The purpose of this paper is to investigate the Jordanian accountant’s behavioral intention of using the Internet Banking services to focus on the perceptions of the users in terms of usefulness and ease of use of Internet Banking, besides the privacy of using this dynamic...

Purpose The advent of technology has propelled audit firms to incorporate AI-based audit services, bringing the relationship between audit clients and firms into sharper focus. Nonetheless, the understanding of how AI-based audit services affect this relationship remains sparse. This study...