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Dehumanizing the Customer Interface - Don't turn customers over to automated responses
Albrecht, Karl - In: Executive excellence : the magazine of personal … 18 (2001) 11, pp. 18
Persistent link: https://www.econbiz.de/10007111535
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Information Quality - We are past the point of information pollution
Albrecht, Karl - In: Executive excellence : the magazine of personal … 18 (2001) 8, pp. 11
Persistent link: https://www.econbiz.de/10007112787
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Truths of Service
Albrecht, Karl - In: Executive excellence : the magazine of personal … 15 (1998) 4, pp. 11
Persistent link: https://www.econbiz.de/10007127132
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Interprise Services: Many now pay for service they once got free
Albrecht, Karl - In: Executive excellence : the magazine of personal … 13 (1996) 2, pp. 8
Persistent link: https://www.econbiz.de/10007133490
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The Power of Bifocal Vision: Go a step beyond planning by learning the skills required for futuring
Albrecht, Karl - In: Executive excellence : the magazine of personal … 12 (1995) 11, pp. 18-19
Persistent link: https://www.econbiz.de/10007136285
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Customer Value: Arrogance blocks us from knowing our customers
Albrecht, Karl - In: Executive excellence : the magazine of personal … 11 (1994) 9, pp. 14
Persistent link: https://www.econbiz.de/10007141404
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One Size Does Not Fit All - Faster service is not always better service
Albrecht, Karl - In: Executive excellence : the magazine of personal … 10 (1993) 8, pp. 11
Persistent link: https://www.econbiz.de/10007143915