This thesis consists of two parts. In the first part, we focus on modeling and forecasting arrival rates to a US commercial bank's call center. In today's economy, call centers have become the primary point of contact between customers and businesses. Accurate prediction of the call arrival rate...

United States law, over the past two hundred years or so, has subjected people whose race rendered them noncitizens or of dubious citizenship to a variety of rules requiring that they carry identification documents at all times. Such laws fill a gap in the policing authority of the state, by...

As digitization and packet switching revolutionize communications networks, American communications law faces a dilemma: How can it reconcile an old law that contains distinct regulatory structures for telephony, broadcasting, cable television, and satellites, and that leaves Internet Protocol...

A remarkable amount of our personal information is in the hands of corporations such as the Experian credit bureau; strangers to us, they make their money by collecting our data, processing it and selling it to others. Other firms make decisions shaping our lives on the basis of credit ratings...