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Building a Social Roadmap for the Smart Grid

Honebein, Peter C.; Cammarano, Roy F.; Boice, Craig - In: The Electricity Journal 24 (2011) 4, pp. 78-85

The utility industry has done a relatively good job of establishing technical roadmaps for the Smart Grid. What's needed now is a social roadmap, which provides direction for how people should use the Smart Grid. With a social roadmap, three things are clear: we must understand the customer...

Persistent link: https://www.econbiz.de/10009143225

Balancing act : the impact of rational and emotional designs on memorable customer experiences

Honebein, Peter C.; Cammarano, Roy F. - In: Memorable customer experiences : a research anthology, (pp. 121-133). 2009

Persistent link: https://www.econbiz.de/10003902743

Customers at Work - Self-service customers can reduce costs and become cocreators of value.

Honebein, Peter C.; Cammarano, Roy F. - In: Marketing management : a quarterly business management … 15 (2006) 1, pp. 26-31

Persistent link: https://www.econbiz.de/10007225477

What, Me Worry?

Honebein, Peter C. - In: Performance Improvement 57 (2018) 1, pp. 4-5

Persistent link: https://www.econbiz.de/10012084484

Nothing Ever Happens Without a Sale

Honebein, Peter C. - In: Performance Improvement 57 (2018) 2, pp. 4-5

Persistent link: https://www.econbiz.de/10012084493

A Sequence of Good Decisions

Honebein, Peter C. - In: Performance Improvement 57 (2018) 3, pp. 4-5

Persistent link: https://www.econbiz.de/10012084495

Is It Real, or Is It Memorex?

Honebein, Peter C. - In: Performance Improvement 57 (2018) 4, pp. 4-5

Persistent link: https://www.econbiz.de/10012084499

Tools of the Trade

Honebein, Peter C. - In: Performance Improvement 57 (2018) 5, pp. 4-5

Persistent link: https://www.econbiz.de/10012084502

Specifying Human Performance Solutions Through Well-Formed Business Requirements

Honebein, Peter C. - In: Performance Improvement 57 (2018) 7, pp. 45-49

Persistent link: https://www.econbiz.de/10012084503

Honebein, Peter C. - In: Performance Improvement 57 (2018) 6, pp. 5-6

Persistent link: https://www.econbiz.de/10012084516

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