Narrow search
Showing 1 - 3 of 3
Cover Image
Service Fairness: What it is and Why it Matters
Seiders, Kathleen; Berry, Leonard L. - In: The Executive : an Academy of Management Publication 12 (1998) 2, pp. 8-20
Persistent link: https://www.econbiz.de/10007356613
Cover Image
Improving Service Quality in America: Lessons Learned
Berry, Leonard L.; Parasuraman, A.; Zeithaml, Valarie A. - In: The Executive : an Academy of Management Publication 8 (1994) 2, pp. 32
Persistent link: https://www.econbiz.de/10007088073
Cover Image
Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing
Berry, Leonard L.; Wall, Eileen A.; Carbone, Lewis P. - In: The Executive : an Academy of Management Publication 20 (2006) 2, pp. 43-57
Persistent link: https://www.econbiz.de/10007259025