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Features - TRAINING - May I Help You? - Rev up your call center training to enhance customer service -- And your bottom line
Rouzer, Patricia A. - In: HRMagazine : on human resource management 45 (2000) 6, pp. 140-150
Persistent link: https://www.econbiz.de/10005895927
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Features - SCHOOL-TO-WORK - Making School Matter - Business groups push employers to consider applicants' high school performance
Rouzer, Patricia A. - In: HRMagazine : on human resource management 44 (1999) 8, pp. 56-64
Persistent link: https://www.econbiz.de/10005898443