"This is not a technical book aimed at IT managers. It is written for anyone that wants to understand how technology will reshape business in the 2020s. The book uses plain language to educate business leaders on the key technologies that will reshape our lives in the coming decade: DARQ...

Purpose – The purpose of this paper is to explore recent technological and methodological developments in the evaluation of audience behaviour at planned events and discuss the implications for researchers in this field, particularly the advantages of evaluating in real‐time. The creation...

Purpose – The purpose of this paper is to define event evaluation, develop a conceptual model of its process and elements, review pertinent literature, and draw conclusions pertaining both to the discourse on evaluation and its praxis. Design/methodology/approach – General review of...

This paper is based on longitudinal case studies of research into strategy formulation within six plants from large firms – three in the car industry and three from the computer industry – that have embarked on mass customisation. The core theme of this paper is that, in spite of the...

Purpose – The purpose of this paper is to explore links between the process of strategy formulation and subsequent performance in operations within firms. Design/methodology/approach – An in‐depth literature review on resource‐based and operations strategy naturally led to three...

Purpose – The purpose of this exploratory research paper is to present a strategic profiling managerial framework that enables businesses to show visually the level of internal strategic fit in their organisation. Using this framework, service operations managers are able to understand the...