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The Value in Stored-Value - Marketing stored-value cards, such as gift cards, brings in fee income and may help attract some new customers.
Giesen, Lauri - In: Banking strategies : management insights in financial … 79 (2003) 4, pp. 38-45
Persistent link: https://www.econbiz.de/10005933953
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Bridging the Channels - New technical solutions may finally bridge the internal gaps in customer information.
Giesen, Lauri - In: Banking strategies : management insights in financial … 79 (2003) 3, pp. 34-38
Persistent link: https://www.econbiz.de/10005935027
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Small Business - A Matter of Interest - Proposed legislative changes may hurt the profitability of small business banking, forcing institutions to work harder to maintain relations...
Giesen, Lauri - In: Banking strategies : management insights in financial … 79 (2003) 3, pp. 6-9
Persistent link: https://www.econbiz.de/10005935031
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Retail Banking - E-Brokerage Crossroads - With nonbank competitors at a standstill, banks can gain market share in online brokerage -- If they target the right customers.
Giesen, Lauri - In: Banking strategies : management insights in financial … 79 (2003) 1, pp. 38-41
Persistent link: https://www.econbiz.de/10005937344
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Marketing - Piercing the Veil - As banks make more use of outsourcers, they must improve their access to customer data controlled by these third-party entities.
Giesen, Lauri - In: Banking strategies : management insights in financial … 78 (2002) 5, pp. 68-73
Persistent link: https://www.econbiz.de/10005940334
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Cash Cows? Thinning margins have beset the off-premises ATM business, but efficiency and service keep some players alive.
Giesen, Lauri - In: Banking strategies : management insights in financial … 78 (2002) 5, pp. 59-67
Persistent link: https://www.econbiz.de/10005940335
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Rapid Response? - Cascading from a trickle to a deluge, customer e-mails have become a major service challenge for financial institutions. Will automation solve the problem?
Giesen, Lauri - In: Banking strategies : management insights in financial … 78 (2002) 4, pp. 37-45
Persistent link: https://www.econbiz.de/10005941548
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On retail banking - Improving the Call Center with Six Sigma
Giesen, Lauri - In: Banking strategies : management insights in financial … 83 (2007) 4, pp. 6-25
Persistent link: https://www.econbiz.de/10007757441
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PERSONALIZING THE REMOTE CHANNELS - To get the most out of personalized marketing, banks will need to utilize customer information online and at the ATM.
Giesen, Lauri - In: Banking strategies : management insights in financial … 83 (2007) 6, pp. 58-69
Persistent link: https://www.econbiz.de/10007880890
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Debit Cards Get Some Respect--Finally
Giesen, Lauri; Mitchell, Richard; Kazel, Robert - In: Bank management 69 (1993) 1, pp. 47-55
Persistent link: https://www.econbiz.de/10006008111