Patients' satisfaction with an appointment system when they attempt to book a nonurgent appointment is affected by their ability to book with a doctor of choice and to book an appointment at a convenient time of day. For medical conditions requiring urgent attention, patients want quick access...

Consider two markets of different sizes but similar costs and fare structure. All other things being equal, is an airline's expected revenue larger in the market with larger demand? If not, under what circumstances is it possible to compare expected revenues without carrying out a detailed...

We develop an approximation scheme for performance evaluation of serial supply systems when each stage operates like a single-server queue, and its planned inventories are managed according to a base-stock policy. We also present a near-exact matrix-geometric procedure for benchmarking our...

Suppliers routinely sell goods to retailers on credit. Common credit terms are tantamount to a schedule of declining discounts (escalating penalties) that depend on how long the retailer takes to pay off the supplier's loan. However, issues such as which stocking policies are optimal in the...