Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of...

This document analyses the nature of service R&D activity and growth. The role and significance of R&D in services has been growing rapidly recently, although in the context of services it is also important to note that much innovative activity in the service sector remains of a non-R&D and...

The paper discusses the process of externalization and contracting out of research and technology, in particular the outsourcing of R&D and technical activity formerly undertaken by manufacturing and service companies and now contracted out to other firms and specialist organizations. The growth...

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.

With contributions from the leading commentators in the field and an over-arching introduction from the editor, the concerns of this updated and revised Handbook are two-fold. Firstly, to redefine the concept of globalisation and dispel the haze that surrounds it through a systematic and...

This article explores a phenomenon termed here as ‘encapsulation’. Part of this process is the trend in secondary (manufacturing) and primary (agricultural and resource-based) companies towards providing service products that are related to the goods they produce. The study attempts a more...