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ISO 9001:2015 handbook for small and medium-sized businesses
Robitaille, Denise E. - 2016 - Third edition
Persistent link: https://www.econbiz.de/10011448054
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The Standard Answer - Far from wasting time, customer audits ensure efficiency above common standards.
Robitaille, Denise E. - In: Quality digest (2009), pp. 16-17
Persistent link: https://www.econbiz.de/10008211397
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The Standard Answer - The people... ignore them at your company's peril.
Robitaille, Denise E. - In: Quality digest (2009), pp. 18-19
Persistent link: https://www.econbiz.de/10008233844
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The Standard Answer - What you think you know may not always be right.
Robitaille, Denise E. - In: Quality digest (2009), pp. 16-17
Persistent link: https://www.econbiz.de/10008245488
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The Standard Answer - You can verify and confirm, but that doesn't mean it's right.
Robitaille, Denise E. - In: Quality digest (2009), pp. 16-17
Persistent link: https://www.econbiz.de/10008257036
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SOFTWARE - The What, Where and Why of Software Corrective Action - Thoughtful problem reports can help you determine the risks of nonconforming software.
Robitaille, Denise E.; Rothman, Johanna - In: Quality digest 24 (2004) 7, pp. 36-39
Persistent link: https://www.econbiz.de/10006243676
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ISO 9001:2000 AFTER THE TRANSITION - PART 3 - Improving Internal Communication - ISO 9001:2000 requires accurate and reliable information exchange.
Robitaille, Denise E. - In: Quality digest 24 (2004) 5, pp. 43-47
Persistent link: https://www.econbiz.de/10006245369
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ISO 9001: 2000 AFTER THE TRANSITION - pART 2 - Wake Up Your Management Review - ISO 9001:2000 requires companies to take a proactive approach to this important process.
Robitaille, Denise E. - In: Quality digest 24 (2004) 4, pp. 36-44
Persistent link: https://www.econbiz.de/10006247065
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ISO 9001:2000: Missed Opportunities - How to cope with missing the ISO 9001:2000 transition deadline
Robitaille, Denise E. - In: Quality digest 24 (2004) 2, pp. 63-68
Persistent link: https://www.econbiz.de/10006248494
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ISO 9001:2001 - Inhale, Exhale, Transition - Don't panic: There's still time to upgrade your QMS to ISO 9001:2000 and see an ROI.
Robitaille, Denise E. - In: Quality digest 23 (2003) 5, pp. 29-32
Persistent link: https://www.econbiz.de/10006255133