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Columns - UNCONVENTIONAL WISDOM - The Red Badge of Employment
Zemke, Ron - In: Training : the magazine of manpower and management … 38 (2001) 9, pp. 12-13
Persistent link: https://www.econbiz.de/10006273420
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Service Recovery: Mad customers expect treats for their trouble
Zemke, Ron - In: Executive excellence : the magazine of personal … 11 (1994) 9, pp. 17
Persistent link: https://www.econbiz.de/10007141401
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Service Magic - Take this elixir for tough times
Bell, Chip R.; Zemke, Ron - In: Executive excellence : the magazine of personal … 20 (2003) 5, pp. 13
Persistent link: https://www.econbiz.de/10007105399
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Online Customers - Enpower people to put customers first
Zemke, Ron; Connellan, Tom - In: Executive excellence : the magazine of personal … 18 (2001) 8, pp. 3-4
Persistent link: https://www.econbiz.de/10007112794
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Customer Intimacy - View service as part of the profit chain
Zemke, Ron - In: Executive excellence : the magazine of personal … 15 (1998) 4, pp. 17
Persistent link: https://www.econbiz.de/10007127121
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Service Coach - Every employee needs a coach
Zemke, Ron - In: Executive excellence : the magazine of personal … 14 (1997) 4, pp. 20
Persistent link: https://www.econbiz.de/10007131334
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Managing the employee connection
Zemke, Ron - In: Managing service quality : MSQ ; an international journal 12 (2002) 2, pp. 73-76
Persistent link: https://www.econbiz.de/10007167954
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E service : 24 ways to keep your customers - when the competition is just a click away
Zemke, Ron; Connellan, Thomas K. - 2001 - 1. print.
Persistent link: https://www.econbiz.de/10004604715
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Taking care of business : 101 ways to keep your customers coming back (without whining, groveling or giving away the store)
Schaaf, Dick; Zemke, Ron - 1991
Persistent link: https://www.econbiz.de/10004379833
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Performance Research Associates' Delivering knock your socks off service
Zemke, Ron - 2003 - 3. ed. / rev. Ron Zemke
Persistent link: https://www.econbiz.de/10004766582