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Control Charts in the Presence of Data Correlation

Wardell, Don G.; Moskowitz, Herbert; Plante, Robert D. - In: Management Science 38 (1992) 8, pp. 1084-1105

Traditional statistical process control charts assume that observations are independent and normally distributed about some mean. We investigate the robustness of traditional charts to data correlation when the correlation can be described by an ARMA(1,1) model. We compare the performance of the...

Persistent link: https://www.econbiz.de/10009204582

Control charts in the presence of data correlation

Wardell, Don G. - In: Management science : journal of the Institute for … 38 (1992) 8, pp. 1084-1105

Persistent link: https://www.econbiz.de/10001128218

The impact of service system design and flow experience on customer satisfaction in online financial services

Ding, David Xin; Hu, Paul Jen-Hwa; Verma, Rohit; … - In: Journal of service research : JSR 13 (2010) 1, pp. 96-110

Persistent link: https://www.econbiz.de/10003959021

Can customers detect script usage in service encounters? : an experimental video analysis

Victorino, Liana; Verma, Rohit; Bonner, Bryan L.; … - In: Journal of service research : JSR 15 (2012) 4, pp. 390-400

Persistent link: https://www.econbiz.de/10009673029

Script usage in standardized and customized service encounters : implications for perceived service quality

Victorino, Liana; Verma, Rohit; Wardell, Don G. - In: Production and operations management : an international … 22 (2013) 3, pp. 518-534

Persistent link: https://www.econbiz.de/10009760480

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Victorino, Liana; Verma, Rohit; Wardell, Don G. - In: Production and operations management : an international … 22 (2013) 3, pp. 518-534

Persistent link: https://www.econbiz.de/10010116553

Run Length Distributions of Residual Control Charts for Autocorrelated Processes

Wardell, Don G.; Moskowitz, Herbert; Plante, Robert D. - In: Journal of quality technology : a quarterly journal of … 26 (1994) 4, pp. 308-317

Persistent link: https://www.econbiz.de/10006595819

New product development practices of industrial marketers

Moore, William L. - In: The journal of product innovation management : an … 4 (1987) 1, pp. 6-20

Persistent link: https://www.econbiz.de/10001046015

A cross-validity comparison of rating-based and choice-based conjoint analysis models

Moore, William L. - 2007

Persistent link: https://www.econbiz.de/10003541594

Concept testing

Moore, William L. - In: Journal of business research : JBR 10 (1982) 3, pp. 279-294

Persistent link: https://www.econbiz.de/10003634361