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Odekerken-Schröder, Gaby
3
Ouwersloot, Hans
2
Birgelen, Marcel van
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Lemmink, Jos
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European journal of marketing : EJM
Journal of service management
6
Journal of Service Management
5
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
5
Research memorandum / METEOR
5
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of Services Marketing
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Journal of retailing
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European management journal : publ. twice a year for the Scottish Business School
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1
Journal of service research : JSR
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Marketing and mobile financial services : a global perspective on digital banking consumer behaviour
1
Psychology & marketing
1
Research handbook on services management
1
Research memorandum / METEOR, Universiteit Maastricht, Faculty of Economics and Business Administration
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Research on international service marketing : a state of the art
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Number 1-2 - Moments of sorrow and joy: An empirical assessment of the complementary value of critical incidents in understanding customer service evaluations
Odekerken-Schröder, Gaby
;
Birgelen, Marcel van
; …
- In:
European journal of marketing : EJM
34
(
2000
)
1-2
,
pp. 107-125
Persistent link: https://www.econbiz.de/10006094646
Saved in:
2
Who's who in brand communities - and why?
Ouwersloot, Hans
;
Odekerken-Schröder, Gaby
- In:
European journal of marketing : EJM
42
(
2008
)
5
,
pp. 571-585
Persistent link: https://www.econbiz.de/10008057919
Saved in:
3
Consumers' trade-off between relationship, service package and price: An empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
- In:
European journal of marketing : EJM
37
(
2003
)
1-2
,
pp. 219-242
Persistent link: https://www.econbiz.de/10006084804
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