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The Customer Service Revolutio...
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Kundenorientierung
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Training : the magazine of manpower and management development
96
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
5
Across the board
1
EBL-Schweitzer
1
Handbook of organizational behavior management
1
Management review
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Managing service quality : MSQ ; an international journal
1
The Journal for quality and participation
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OLC EcoSci
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20
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The Best Customer to Have is the One You've Already Got - Killing yourself trying to bring in those new customers? Maybe the problem is you're not concentrating on the ones you can...
Zemke, Ron
;
Zemke, Ron
- In:
The Journal for quality and participation
23
(
2000
)
2
,
pp. 33-35
Persistent link: https://www.econbiz.de/10006909071
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Service recovery : fixing broken customers
Zemke, Ron
-
1995
Persistent link: https://www.econbiz.de/10004312581
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3
Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace
Zemke, Ron
;
Raines, Claire
;
Filipczak, Bob
-
2013
-
2nd ed
Persistent link: https://www.econbiz.de/10009722052
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4
Soundings - And more ...
Mills, C.Wright
;
Scheibe, Karl E.
;
Dekkers, Midas
; …
- In:
Across the board
38
(
2001
)
4
,
pp. 23-25
Persistent link: https://www.econbiz.de/10006696645
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Service Magic - Take this elixir for tough times
Bell, Chip R.
;
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
20
(
2003
)
5
,
pp. 13
Persistent link: https://www.econbiz.de/10007105399
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6
Online Customers - Enpower people to put customers first
Zemke, Ron
;
Connellan, Tom
- In:
Executive excellence : the magazine of personal …
18
(
2001
)
8
,
pp. 3-4
Persistent link: https://www.econbiz.de/10007112794
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Customer Intimacy - View service as part of the profit chain
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
15
(
1998
)
4
,
pp. 17
Persistent link: https://www.econbiz.de/10007127121
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Service Coach - Every employee needs a coach
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
14
(
1997
)
4
,
pp. 20
Persistent link: https://www.econbiz.de/10007131334
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Service Recovery: Mad customers expect treats for their trouble
Zemke, Ron
- In:
Executive excellence : the magazine of personal …
11
(
1994
)
9
,
pp. 17
Persistent link: https://www.econbiz.de/10007141401
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Managing the employee connection
Zemke, Ron
- In:
Managing service quality : MSQ ; an international journal
12
(
2002
)
2
,
pp. 73-76
Persistent link: https://www.econbiz.de/10007167954
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