As part of a shift in chemical production occurring across the globe, the UK chemicals industry is increasingly moving from commodity to speciality production. In the UK the industry's batch production methods are little changed from previous decades and the speciality chemicals industry faces...

We investigate the optimal quality strategy and the service fee and capacity decisions with quality-conscious consumers. We find that offering a high quality service by charging a higher price with a feasibly larger capacity is more profitable when informed consumers become more...

Consumers tend to perceive a service of higher value when more consumers, under theinfluence of others, make the same choice. In this paper, we investigate the price and capacity decisions in a service system under the influence of social interactions.We model such a service process by an M/M/1...