The aim of this paper is to build a framework for Quality Process Monitoring and Improvement for SMEs which requires a minimal outlay of resources, and which does not rely on the implementation of external or formal programmes. The Irish economy is heavily dependent on the continual emergence...

A lack of understanding exists regarding how technology and market knowledge can be incorporated effectively within an organisation's approaches to Innovation and New Product and Service Development (I&NP&SD). We present a previously developed theoretical framework for representing both...

Nationally representative data on family businesses are available in the 1998 Workplace Employee Relations Survey, alongside comparable information for other types of firms. We use these data to compare differences in the use of different consultation and communication procedures. We cover such...

Although the U.K. has a common political system, there are distinct regional differences. These differences are reflected in the outcomes of U.K. Government attempts to devise and implement innovation strategy within all parts of the U.K. Northern Ireland's (NI) regional differences are...

The aim of this paper is to conduct an empirical study to explore the influence of size category on innovation incorporation in Irish SMEs. Changes in markets and in large organisation strategies have resulted in the need for SMEs to re-examine and modify their competitive strategies to increase...

Purpose: The purpose of this paper is to explain how value is co-created in a many-to-many (MTM) context. The authors use a case study of a non-governmental service delivery consortium engaging multiple actors to examine how value is co-created beyond the buyer-supplier dyad....

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment....

Although the U.K. has a common political system, there are distinct regional differences. These differences are reflected in the outcomes of U.K. Government attempts to devise and implement innovation strategy within all parts of the U.K. Northern Ireland's (NI) regional differences are...