Similar Search Results

SPECIAL SECTION: WAGNER PRIZE PAPERS - Optimal Design of a Data-Offload Network Qwest Communications International saves an estimated (USD)1.5 million over manual designs and reduc...

Shortle, John F.; Dietz, Dennis C.; Katz, Paul A.; … - In: Interfaces : the INFORMS journal on the practice of … 31 (2001) 5, pp. 4-12

Persistent link: https://www.econbiz.de/10006270350

F INFORMATION COMMERCE & TECHNOLOGY - Optimal design of a data-offload network - Fe:160

Shortle, John F.; Dietz, Dennis C.; Katz, Paul A.; … - In: Operations research, Management science : OR MS ; the … 42 (2002) 5, pp. 569-572

Persistent link: https://www.econbiz.de/10006508178

Practical scheduling for call center operations

Dietz, Dennis C. - In: Omega : the international journal of management science 39 (2011) 5, pp. 550-557

Persistent link: https://www.econbiz.de/10008860200

Salary structure characteristics in large firms, 1963

Badenhoop, Louis E. - 1964

Persistent link: https://www.econbiz.de/10003175190

Practical scheduling for call center operations

Dietz, Dennis C. - In: Omega 39 (2011) 5, pp. 550-557

A practical spreadsheet-based scheduling method is developed to determine the optimal allocation of service agents to candidate tour types and start times in an inbound call center. A stationary Markovian queueing model with customer abandonment is employed to determine required staffing levels...

Persistent link: https://www.econbiz.de/10008869818

Modified goodness-of-fit tests for the inverse Gaussian distribution

Gunes, Huseyin; Dietz, Dennis C.; Auclair, Paul F.; … - In: Computational Statistics & Data Analysis 24 (1997) 1, pp. 63-77

Persistent link: https://www.econbiz.de/10005130674

Replicative Use of an External Analytical Model in Simulation Variance Reduction

Irish, Thomas H.; Dietz, Dennis C.; Bauer Jr, Kenneth W. - In: IIE transactions / Institute of Industrial Engineers, … 35 (2003) 9, pp. 879-894

Persistent link: https://www.econbiz.de/10006169369

Minimizing expected waiting in a medical appointment system

Vanden Bosch, Peter M.; Dietz, Dennis C. - In: IIE transactions / Institute of Industrial Engineers, … 32 (2000) 9, pp. 841-848

Persistent link: https://www.econbiz.de/10006186872

A mathematical programming approach to key-based election analysis

Dietz, Dennis C. - In: Operations research letters 34 (2006) 4, pp. 405-411

Persistent link: https://www.econbiz.de/10007259673

Practical scheduling for call center operations

Dietz, Dennis C. - In: Omega : the international journal of management science 39 (2011) 5, pp. 550-558

Persistent link: https://www.econbiz.de/10008842808