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Keeping the edge : giving customers the service they demand
Schaaf, Dick - 1995 - 1. print.
Persistent link: https://www.econbiz.de/10004309701
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The service edge : 101 companies that profit from customer care
Zemke, Ron; Schaaf, Dick - 1989 - 1. print.
Persistent link: https://www.econbiz.de/10004113377
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What Workers Really Think About Training - A new study goes right to the source and finds a glass half full
Schaaf, Dick - In: Training : the magazine of manpower and management … 35 (1998) 9, pp. 59-67
Persistent link: https://www.econbiz.de/10006304206
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VIEWPOINT - A Vision for All Seasons
Schaaf, Dick - In: Training : the magazine of manpower and management … 30 (1993) 12, pp. 76
Persistent link: https://www.econbiz.de/10006353928
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THE TALE OF THE IGO 8000
Schaaf, Dick - In: Training : the magazine of manpower and management … 32 (1995) 7, pp. 39-43
Persistent link: https://www.econbiz.de/10006330725
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INSIDE HAMBURGER UNIVERSITY
Schaaf, Dick - In: Training : the magazine of manpower and management … 31 (1994) 12, pp. 18-26
Persistent link: https://www.econbiz.de/10006342532
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Taking care of business : 101 ways to keep your customers coming back (without whining, groveling or giving away the store)
Schaaf, Dick; Zemke, Ron - 1991
Persistent link: https://www.econbiz.de/10004379833