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Service recovery : fixing broken customers
Zemke, Ron - 1995
Persistent link: https://www.econbiz.de/10004312581
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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10004774687
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Knock your socks off prospecting : how to cold call, get qualified leads, and make more money
Miller, William; Zemke, Ron - 2005
Persistent link: https://www.econbiz.de/10004832931
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Managing knock your socksoff service
Bell, Chip R.; Zemke, Ron - 2007 - 2. ed.
Persistent link: https://www.econbiz.de/10004883657
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Service America in the new economy
Albrecht, Karl; Zemke, Ron - 2002 - Rev. ed.
Persistent link: https://www.econbiz.de/10004680154
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Knock your socks off selling
Gitomer, Jeffrey; Zemke, Ron - 1999
Persistent link: https://www.econbiz.de/10004139882
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Performance Research Associates' Delivering knock your socks off service
Zemke, Ron - 2003 - 3. ed. / rev. Ron Zemke
Persistent link: https://www.econbiz.de/10004766582
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La dimension service
Albrecht, Karl; Zemke, Ron - 1987
Persistent link: https://www.econbiz.de/10004304042
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Service magic : the art of amazing your customers
Zemke, Ron; Bell, Chip R. - 2003
Persistent link: https://www.econbiz.de/10004726480
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Management des umwerfenden Service
Zemke, Ron; Bell, Chip R. - 1996
Persistent link: https://www.econbiz.de/10004302662