Mehmood, Tariq; Salaria, M. Rashid; Qureshi, M.A. - In: Indus Journal of Management & Social Science (IJMSS) 3 (2009) 2, pp. 21-30
The aim of this paper is to investigate the employee’s perceptions of the impact, of Total Quality Management (TQM), on their roles within the organization and how they perceived the effectiveness of the quality processes in Pakistan Pharmaceutical industry. The universe of this study was the...
