Purpose: The purpose of this paper is to develop and empirically assess a comprehensive operations and supply chain management (SCM) model. The theorized model incorporates supply chain market orientation, Just-in-Time (JIT) and Total Quality Management (TQM) as antecedents and agile production...

This book will help readers develop an understanding of the capability of the technology to increase an organization's customer responsiveness. In the third edition, the discussion and examples have been updated to reflect the rapid advancement in RFID technology. A new case study and new...